Introducing the Berkeley Telecom Catalog

Welcome

Welcome to the Berkeley Telecom Catalog, an updated and easier-to-use version of the IST Shopping Cart.

Since the launch of the new Telecom Catalog in May 2014, campus customers have been using the Telecom Catalog to procure all Voice Products and Services.  On Monday, September 21, 2015, campus customers started using the Telecom Catalog to place requests for Data Network services.

On December 14, 2015 the Telecom Catalog will have a newly redesigned front page.  Highlights of the new upgrade include:

  • Clean New Look - Powerful data management with the looks to match, featuring new icons, updated control styling, and streamlined lists and forms.
  • Left-Navigation Bar - Separated the Funding and Name Changes into its own section.  
  • Service Catalog Improvements –Service Catalog has been modified to make it easier for you to order items.  
  • KnowledgeBase Display – Clearly identified so that our customers can easily find the KB display to search for articles they are interested in.  A CalNet Login will be required for the new KnowledgeBase https://ucb.service-now.com/kb_view.do?sysparm_article=KB0011618 . Topics in the KnowledgeBase include answers to questions that customers have asked, articles on how to use the system, description of our services, how to view your bill statements in BAIRs, ways to save money when making international calls, helpful tips and more.  Please check it out when you get a moment.  Also if you think of a question or a subject matter that you think we should include, please let us know at ccu@berkeley.edu

Click here to see a preview of the new changes:  https://ucb.service-now.com/kb_view.do?sysparm_article=KB0011619

If you have any questions or concerns, please contact our consulting unit at ccu@berkeley.edu or call 664-9000. Select options 1,3,1 to speak to one of our consultants.

For information regarding other IST Services, please refer to  http://ist.berkeley.edu

Telecom Liaisons List http://telcat.berkeley.edu/telecom-liaison/liaison-list

This application is for faculty and staff only.  For student Telecom Services contact Residence Telephone Services.

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Contact Us

The Telecom Catalog has a Knowledge Base with articles to help you with questions that may arise.  If you can't find your answers in the Knowledge Base, contact the Telecom Customer Care Unit: email ccu@berkeley.edu, or call (510) 664-9000 (options 1, 3, 1). 

 

Services Offered by Application

                    Go to the Telecom Catalog

Go to the IST Shopping Cart

New as of September 21, 2015

Data Network Services

  • Data Network Connection
  • Campus Wi-Fi Service
  • Firewall Service
  • Load Balancer Service
  • Data Networking for Research
  • Site-to-Site VPN Service
  • AWS Direct Connect Service
  • All Other Data Networking Requests
  • Data Network Cabling Service
  • Move / Modify Existing Data Network Service
  • Disconnect / Delete Existing Data Network Service

Currently Available

  • Add and Upgrade Cellular Devices and Services
  • Add Voice Services
  • Manage Existing Voice Services
  • Assign Departmental Permissions

Repairs

  • Request a repair for a Voice Product or Service

Add IST Services

  • UC Backup

Manage Existing Services

  • Change, Move or Disconnect UC Backup or Data Network Product or Service
  • Change Funding for Data Network Recharge
  • View all Data Network Servcie owned by a Department
  • Assign Departmental Permissions for the IST Shopping Cart

Repairs

  • Request a repair for a Data Network Product or Service or UC Backup